F.A.Q

What are your shipping terms?
Australian Postage -
We use Australia post boxes for all items and postage is calculated at checkout based on weight.  Items are shipped the next business day after completion.  We will send you an email to let you know that your item is on the way to you.
Insurance or express post is available on request.
 
International Postage -
We use Australia post boxes for all items and postage is calculated at checkout based on weight.
Items are sent using a trackable airmail option.  We will send you an email once your item is completed and sent so you know when to expect it.  This will also include your tracking number.
Please note you may have to pay taxes or customs on your end which we are not responsible for.  We cannot mark parcels at a cheaper value because it is illegal.
Insurance or express post is available on request.
What currency is your shop set to?
Australian dollars.
What is your returns/exchange policy?
We can accept a return if the item is faulty.  Unfortunately we cannot accept returns if you have changed your mind or it was damaged by Australia post (any damage to items caused by Australia post will need to be followed up with Australia Post).  All items must be shipped back in the original and unworn condition with original tags.  A new item will be created for you and sent out to you at no cost.
If your item doesn't fit and you would like to exchange it for a different size please contact us first.  We are happy to exchange for another size, all postage costs will need to be paid by you. Again, the garment will need to be in original and unworn condition with original tags.
Where are you based?
 We are based in Newcastle, Australia.
 
Why does it take so long for delivery?
Each piece at Sarsparilly is lovingly handmade to order.  Production can take from 4-6 weeks, depending on workload, as each dress/item is made in the order that it was received.  It is for this reason we cannot accept rush orders so that we are fair to all people waiting in the queue for an item to be created for them.